Privacy Policy

1. Who We Are

Gravity Wellness is a premium UK sauna brand operated by York House Group, a company registered in England and Wales (Company Number: 15903905). When we refer to “Gravity Wellness,” “we,” “us,” or “our,” we mean York House Group trading as Gravity Wellness, operating this website at gravitywellness.co.uk.

Registered address: Meadow House, Long Bennington Business Park, Newark, NG23 5JR.

For legal and business matters, contact: business@yorkhousegroup.com

For privacy-related queries, contact: business@yorkhousegroup.com

2. What Data We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number) when you submit an enquiry, place an order, or sign up for our newsletter
• Order information (delivery address, billing address, order history) when you make a purchase
• Account information if you create an account on our website
• Usage data (pages visited, time on site, browser type) through analytics tools including Google Analytics 4
• Payment information — note: we do not store card details. Payments are processed securely by Stripe, who are PCI-DSS compliant
• Communications you send us through our contact form or by email

3. How We Use Your Data

We use your data to:

• Process and fulfil your orders, including sending order and delivery updates
• Respond to your enquiries and provide customer service
• Send you our newsletter and marketing communications if you have opted in
• Improve our website and understand how visitors use it
• Comply with legal obligations
• Prevent fraud and maintain the security of our platform

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: for newsletter sign-ups and marketing communications
• Contract: to process and fulfil your orders and respond to pre-contractual enquiries
• Legal obligation: where required by law
• Legitimate interests: to operate and improve our business, prevent fraud, and maintain security

5. Data Retention

We retain your personal data only as long as necessary:

• Order data: 7 years (legal requirement for financial records)
• Enquiry data: 3 years
• Newsletter subscriber data: until you unsubscribe
• Account data: until you request deletion

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (the right to be forgotten)
• Object to processing based on legitimate interests
• Restrict processing in certain circumstances
• Data portability
• Withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, contact: business@yorkhousegroup.com

You also have the right to lodge a complaint with the ICO: ico.org.uk

7. Cookies

We use essential cookies required for the website to function, analytics cookies (Google Analytics 4) to understand usage patterns, and payment processing cookies (Stripe). You can manage your cookie preferences through our cookie banner. See our full Cookie Policy for details.

8. Third Parties

We do not sell your personal data. We share data only with trusted service providers who are contractually obligated to protect it:

• Stripe (payment processing) — stripe.com/privacy
• Resend (email delivery) — resend.com/privacy
• Google Analytics (usage analytics) — policies.google.com/privacy
• Supabase (data storage, EU region) — supabase.com/privacy

9. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Contact

York House Group trading as Gravity Wellness
Company Number: 15903905

Privacy enquiries: business@yorkhousegroup.com

Legal/business: business@yorkhousegroup.com